The following is intended as a brief guide to help our customers minimise financial losses that occasionally occur as a result of problems in the international transport of goods.

Our Terms and Conditions of Trading

All business is undertaken subject to our standard trading conditions a copy of which can be viewed at Important.

On reading these Conditions some freight payers question why a Freight Forwarder can limit liability for loss or damage to goods entrusted to them. International Ocean, Air and Road transport are each subject to International Conventions which regulate by law the applicable terms and conditions.

Ireland has incorporated into domestic law:-

- the Hague/Visby Convention covering sea transport

- the Warsaw Convention covering air transport

- the CMR Convention covering international carriage of goods by road

These Conventions apply compulsorily to carriers, shippers and consignees and it is not open to the parties to deviate or contract out of the terms of the Conventions in any way. All three Conventions relieve carriers of liability for loss and damage to goods in their care in certain circumstances and even if found liable the Conventions limit carriers' liability.

Insurance

We strongly recommend that all goods in transit for your account are insured against 'All Risks' for their full value. We do not insure goods entrusted to us as such but can arrange insurance if requested in writing and on payment of a premium.

We do of course insure the liability we might have as a forwarder/carrier for loss or damage to goods entrusted to us and we constantly work to prevent such problems occurring.

Claim Management

In the event of a claim we advise customers to notify their insurers immediately for advice so correct procedures are followed in processing the claim. Any potential claim is not grounds for non payment of transport costs.

Packaging

We advise that all goods presented for international transport must be properly packed and labelled for the journey intended by road, air or sea.